Chris Gilbertson

About Chris Gilbertson

Project Manager rotated repeatedly to improve employee performance and customer experience.Designed and led innovative improvements in retail operations: Increased Roadshow* division profits by re-engineering sales business plan for unique mobile store channel to align costs and generate sales of +$10M annually. Two time award winner of Select Comfort President’s Award for excellence in operations and sales development leadership. Exceptional ability to facilitate and translate stakeholder input into increased customer satisfaction: Increased employee engagement by 115% and customer satisfaction 30% in 6 months by obtaining Voice of Customer and Voice of the Agent input not previously solicited.Results oriented project leader able to deliver continuous process improvement: Led cross functional team to design and implement “home grown” CRM system resulting in increased call center efficiencies and improved tracking of customer feedback used to drive product/service improvements.Innate ability to cultivate the potential in others: Coached and mentored multiple employees later sought after by other leaders. Searching for a company who leads through its people, striving for short term process improvements resulting in increased employee performance and continuous customer satisfaction improvements.Consultant, Director, Customer Experience, Project Manager, Business Solutions AnalystSpecialties: Process development, documentation, Sales, Business Development, training, mentoring, coaching, interpersonal skills, Business Analyst, business requirements, solutions, implementations, Oracle Order Management, SAP CRM, Retail store openings, Retail Management, Retail Operations management, Call Center Management.

Experience

1. Director Program Management

   Trimble Inc.

   Jan 2018 — Present

Education

• Concordia College

  BS, Business Administration

  1983 — 1987

Skills

• Retail
• Call Center
• Sales
• Training
• Software Documentation
• Business Development
• Business Requirements
• Store Management
• Social Skills
• Process Simulation
• Sap Crm
• Call Centers
• Business Analysis
• Management
• Coaching
• Project Management
• Crm
• Cross-Functional Team Leadership
• Leadership
• Customer Satisfaction
• Project Planning
• Business Process Improvement
• Program Management
• Employee Engagement
• Customer Experience
• Team Building
• Analysis
• Business Intelligence
• Vendor Management
• Start-Ups
• New Business Development
• Data Analysis
• Process Improvement
• Team Leadership
• Consulting