Carole Andrus
Release Train Engineer at M&T Bank
- Role
- Technology Manager at M&T Bank
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Carole Andrus
ITIL certified professional with over twenty years of Information Technology experience ranging from telecommunications to hardware and software technologies, to Project Management and IT Management.Specialties: Project Management Business Process Re-Engineering ITIL V3 Foundations Certified Service Desk Management Incident Management IT Support Management PC Hardware/Software Lifecycle Management Infrastructure and Application Upgrades and Implementation Policies and Procedures Documentation RFP Development Customer Service SLA Vendor Management Change Management Operations Management Microsoft Enterprise Agreement Administration
Experience
Technology Manager
Nov 2025 — Present
Education
Buffalo State University
Program Management - Information Systems
1996 — 2006
Skills
- Customer Service Sla
- Change Management
- Active Directory
- IT Technical Support
- Telecommunications
- Hardware
- Itil V3 Foundations Certified
- Operations Management
- Visio
- Help Desk Support
- Vendor Management
- Customer Service
- Information Technology
- Data Center
- Call Centers
- Call Center
- Asset Management
- Service Delivery
- Technical Support
- Business Analysis
- Microsoft Enterprise Agreement
- Vpn
- Networking
- IT Operations
- Performance Management
- Itil
- Enterprise Software
- Management
- Team Building
- Project Management
- Infrastructure and Application Upgrades and Implementation
- Personnel Management
- Business Process Improvement
- Disaster Recovery
- Computer Hardware
- Wireless
- Pc Hardware/Software Lifecycle Management
- Problem Management
- Business Process Re-Engineering
- Infrastructure
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