Cj Tichenor
3x Certified Salesforce Administrator
- Role
- Salesforce Security Administrator Ii at Principal Financial Group
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Cj Tichenor
3x Certified Salesforce Administrator with experience IT Support, Project Management…
Experience
Salesforce Security Administrator Ii
Mar 2023 — Present · Nashville, TN, US
Managed Salesforce Sales and Service Cloud instances, providing end-to-end administration, configuration, and support.Maintained Connected Applications and reduced unauthorized integrations by 48%.Regularly built integration users and Connected Applications to ensure least privilege for integrations.Integrated AppOmni and Sailpoint IdentityNow to automate user provisioning and increase org compliance with internalpolicies.Implemented automated Apex-based Transaction Security policies, reducing unauthorized manual permission setassignments by 100%.Built License Management application and dashboard to monitor Salesforce license usage and purchase orders.Audited AppExchange packages and integrations to enforce least-privilege access and optimize security.Developed Standard Operating Procedures (SOP) for certificate renewals, Trusted URLs, Connected Apps maintenance,Named Credentials, Integrations, OAuth configurations, and permission reviews.Designed and deployed reusable Salesforce Flow frameworks for automated alerts on changes within Setup Audit Trail,ensuring better change management practices.Utilized Analytics Studio to monitor Login-As history, large report exports, and code changes.Enhanced user deactivation process using Salesforce Flows to secure org from unauthorized usage and reduce licenseconstraints
Education
Murray State University
Bachelor’s Degree, Computer Information Systems
2016 — 2020
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