Cj Hebert

About Cj Hebert

Customer Success Manager @ Tableau | IT and Systems ExpertTableau Server Specialist with 20+ years in ITAs a passionate Customer Success Manager at Tableau, a Salesforce company, I bring over 20 years of rich experience in IT and systems administration to the forefront. My journey has been marked by a relentless pursuit of knowledge, evidenced by completing Salesforce\'s Accelerate leadership development program and earning the Tableau Server Associate and Salesforce AI Associate certifications.My core mission revolves around empowering customers to realize their business objectives through the optimal use of Tableau Server. This involves not just leading regular status meetings and managing support cases, but also actively engaging in sharing insightful product updates and addressing intricate technical queries. My approach is deeply collaborative, working hand-in-hand with diverse internal teams to devise effective solutions and streamline account coordination.What truly sets me apart is my dedication to building lasting trust with clients, consistently delivering high-quality service, and maintaining composure in high-pressure situations. Throughout my career, I\'ve been instrumental in transforming customer challenges into success stories, significantly enhancing client satisfaction and fostering long-term relationships.I am not just a Technical Account Manager; I am a catalyst for change, an advocate for customer success, and a true believer in the transformative power of technology.

Experience

1. Technical Account Manager

   Tableau

   Jun 2021 — Present · Austin, TX, US

   In my role as Technical Account Manager, I serve as my customers\' trusted advisor and technical point of contact for needs related to their Tableau Server deployments. I have built relationships with each of them based on trust, technical knowledge, and responsiveness. TAMs also work with many internal teams and individuals to find answers to questions we don\'t know and to cooperatively support customer accounts.My responsibilities include:Leading weekly or bi-weekly status meetings to address technical questions and concerns, provide updates on security incidents and vulnerabilities, share the latest on product updates and keep the customer up-to-date on the progress of open cases.Overseeing support cases, which involves managing the customer\'s expectations, communicating with support engineers to ensure they have what they need to work the case effectively and, in some instances, directly addressing technical issues or escalating cases so they are worked with an urgency that suits the customer\'s need to the best of our ability.Working with other TAMs to analyze Tableau Server logs and presenting our findings to the customer to help them understand how their deployment is performing and highlight areas of concern for either immediate action or to be addressed to support planned future expansion.

Skills

• Sdlc
• Business Analysis
• Solution Architecture
• Management Consulting
• Integration
• Hyper-V
• Change Management
• Document Management
• Worldox
• Iscsi San
• Vmware
• Information Technology
• Virtualization
• Management
• Storage
• Enterprise Architecture
• Software Project Management
• Strategic Planning
• Active Directory
• Requirements Analysis
• Cloud Computing
• Microsoft Sql Server
• IT Strategy
• Business Development
• Project Management
• Vmware Certifed Professional 5
• Business Intelligence
• Disaster Recovery