Cj Green

About Cj Green

Innovative, results-driven executive with 20+ years of experience in key leadership roles at a Fortune 100 companies Demonstrated success driving long-term growth and sustained performance by implementing strategies that support organizational objectives Build results/performance driven cultures through employee development/engagement, change management and personal accountability Build unique process improvement plans to align day-to-day business activities with desired performance metrics Comprehensive knowledge of key procedures and industry best practices within the telecommunications and retail industries

Experience

1. Director of Customer Service

   Gap Inc.

   May 2019 — Present · Reno, NV, US

   I lead our internal customer support operations across chat and voice channels, overseeing BPO partnerships, Workforce Management, reporting, and program execution. My scope includes budgeting and the strategic implementation of Agentic AI to enhance service delivery. I’m passionate about empowering my teams—investing in their growth so they have the skills, confidence, and autonomy to excel in their roles.

Education

• Nuclear Power School - Naval Nuclear Power Training Command (NNPTC)

  Nuclear Engineering

  1994 — 1996

Skills

• Wireless
• Customer Satisfaction
• Telecommunications
• Account Management
• Cellular Communications
• Solution Selling
• Customer Retention
• Cdma
• Call Center
• Customer Experience
• Mobile Devices
• Call Centers
• Retail
• Customer Service
• Cross-Functional Team Leadership
• Team Building
• Selling
• Channel Partners
• Vendor Management
• Team Leadership
• Direct Sales
• Leadership
• Team Management
• Sales Operations
• Managed Services
• Sales Management
• Sales Process
• Management
• Sales
• Strategy
• Voip
• Strategic Partnerships
• Wireless Technologies
• Training
• Contact Centers
• Strategic Planning
• Business Development
• Voice Over Ip (Voip)