Jessica Doliveira

About Jessica Doliveira

I help organizations design and enable AI, no-code, and low-code innovation programs that scale safely without governance failures.The RealityBy 2025, 70% of new enterprise apps will be built on no-code/low-code platforms—up from less than 25% in 2020.AI-powered low-code tools are projected to drive 80% of business app development by 2029, cutting delivery times by up to 60%.93% of organizations use AI, but only 7% have governance frameworks built in, leaving a widening compliance and trust gap.42% of employees use ChatGPT at work, and one-third keep it secret—shadow AI that exposes organizations to unseen risks.The Hidden RisksNo-code & low-code apps launched without access controls or approvals — exposing sensitive data and creating compliance blind spots.Shadow IT builds that bypass governance — business teams deliver tools faster than oversight can catch up.Knowledge gaps in governance — transformation programs stumble when teams lack shared understanding of controls, compliance, and risk.Unmanaged AI inputs and outputs — from feeding sensitive data into unvetted systems to biased, opaque outputs that go unchecked.The rising cost of governance failures — data breaches now average $4.88M per incident across industries (IBM, 2024).Governance-First Transformation PathGovernance Program Design — From leadership policies to operational team workflows, governance is embedded as the foundation of innovation.Enablement Built In — Training, labs, and role-based pathways operationalize governance for every contributor.Proactive Simulation — Programs are stress-tested in controlled environments before rollout, building prevention and readiness into the culture.Active Engagement — Governance operates as a living system of monitoring, refinement, and accountability across the enterprise.As a former Forrester analyst and technology educator, I built The Citizen Innovation Method™ to embed safe technology adoption into daily work—making governance the driver of transformational change. Ready to launch pilots and scale without risk? Let’s connect.#AIGovernance #NoCode #LowCode #EnterpriseRisk #GovernanceFirst #CitizenDevelopment #DigitalTransformation

Experience

1. Governance Program Strategist

   Mission Citizen

   Jan 2025 — Present

   Develop and implement governance programming for organizations operating in regulated spaces, ensuring compliance is built into daily operations.Create governance playbooks, policy frameworks, and compliance checklists that help teams align processes with regulatory and industry standards.Identify and address compliance risks in technology adoption, shadow IT, and workforce programs, establishing clear escalation and accountability pathways.Design compliance training systems adaptable for multiple regulatory contexts (FERPA, HIPAA, GDPR, Title IX), making complex requirements accessible to staff and leadership.Partner with leadership, legal, and IT teams to translate regulations into practical workflows, documentation, and system controls.Establish continuous monitoring and feedback cycles to keep organizations compliant, audit-ready, and resilient in changing regulatory environments.Developed the Citizen Innovation Method™ for governance implementation across various regulated industries.

Education

• Per Scholas

  A+ Certification, Computer/Information Technology Administration and Management

  2008 — 2009