Cisco Rivera

About Cisco Rivera

Accomplished IT laboratory systems leader and collaborator with over a decade of experience in laboratory informatics and data integrity solutions in regulated environments. Seasoned in GxP/ALCOA+/GAMP 5 principles, controlled change management, computer systems validation, systems administration and delivery, leading enterprise projects, comprehensive troubleshooting, leading teams, and technical upgrade assessment. Strong focus on quality, data integrity, risk management, cost reduction, building trust, effective communication, maintaining solid business partnerships, and implementing sound compliant policy.Specialties:• Laboratory Systems Delivery and Administration• Enterprise Systems Implementation, Maintenance and Troubleshooting• System Documentation (SDS/SRS/FRS/DS/SOP/IQ/OQ/PQ)• Controlled Change Management in Validated Environments • Asset Management• Hardware and Software Installations • Project Management • Validated System Image Build Design, Validation, and AdministrationHighlights:• Led over 50 global laboratory system deployments, meeting or surpassing customer and regional regulatory compliance requirements (FDA, Health Canada, EMA, PMDA, MHRA).• Conducted 8 successful annual disaster recovery tests of laboratory systems to ensure business continuity.• Performed a complete data center migration of laboratory system infrastructure and ensured a seamless transition.• Implemented the transformation of site laboratories from segregated local systems into a centralized global GxP environment. This transformation saved the business millions annually, and increased laboratory efficiency by 25% in the first 2 years.• Documented track-record of GxP and data integrity compliance via periodic system reviews (audit trail, access) change management, and training records.

Experience

1. Lab Informatics Specialist

   Alcami Corporation

   Feb 2026 — Present

   Responsible for evaluating and improving the Waters NuGenesis system, which is used by the Laboratory Services business unit-Collect and analyze data to then identify and implement effective solutions-Develop, configure, and customize the system, while working collaboratively with various departments to understand requirements and maintain data integrity-Perform data analysis to support requirements and initiatives-Provide concise recommendations for resolving simple and complex problems-Monitor system health and user adoption post-implementations-Analyze adverse trends or unusual patterns-Evaluate new functionality, interfaces, and modules-Development, Configuration, and Customization-Direct projects to gather requirements and develop solutions through configuration updates, interfaces, custom forms, or custom reports-Support system upgrades and patches, including impact assessments for customizations-Independently lead and manage medium to large projects and project teams-Participate in validation activities and provide subject matter expert support during change management processes-Configure NuGenesis SDMS, LMS, and ELN, manage installations, and integrate with lab instruments and chromatography data systems-Define roles, set access controls, and implement security measures to ensure regulatory compliance-Configure workflows, customize ELN templates, automate data capture, and establish retention policies-Configure APIs and middleware for seamless integration with LMS, SAP, and other enterprise systemsEnd User Support-Serve as a liaison between end users, leaders, IT team, and vendor-Author operational and administrative procedures, instructions, and knowledge base articles to ensure effective systems operations

Education

• University of Maryland

  BS, Computer Information Technology

Skills

• Hp Servers
• Switches
• Active Directory
• Xp
• Symantec Backup
• Windows Server
• Hardware
• Windows Xp
• Routers
• Help Desk Support
• Windows 7
• Virus Removal
• Microsoft Office
• Microsoft Office 2007
• System Administration
• Software Installation
• Tcp/Ip
• Citrix
• Norton Ghost
• Altiris Console
• Vmware
• Printers
• Servers
• Itil
• Dhcp
• Inventory Management
• System Testing
• Windows
• Dell Computers
• Computer Hardware
• Disk Encryption
• Group Policy
• Dns
• Oracle Sql
• Software Documentation
• Office 2010
• Troubleshooting
• Data Recovery
• Dameware
• Asset Managment