Ciprian Adam
Manager, IT Operations @Axiom Builders
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WORK HISTORY
Manager, IT Operations @Axiom Builders
Vancouver, BC, CA
Leadership & StrategyOwn enterprise IT operations across Microsoft 365, cloud infrastructure, SaaS platforms, security tooling, and end‑user computing.Translate business priorities into actionable IT roadmaps focused on security, scalability, and cost efficiency.Partner with executive leadership and business stakeholders to align technology investments with operational and growth objectives.Security, Risk & GovernanceLead incident response governance, post‑incident reviews, and lessons‑learned programs to reduce recurrence and improve resilience.Oversee identity, access management, MFA enforcement, external sharing controls, and SaaS security integrations.Support BCP and IRP design, reviews, and tabletop exercises in collaboration with internal teams and external partners.Cloud & Platform ManagementGovern Microsoft 365 tenant architecture including Exchange Online, SharePoint, Teams, Entra ID, Intune, and Power Automate.Manage licensing strategy, cost allocation, and amortization of SaaS contracts to support financial transparency and budgeting.Drive standardization and lifecycle management of applications and integrations across the organization.Operational ExcellenceImprove service delivery through automation (Power Automate, OCR workflows), self‑service enablement, and process optimization.Establish audit‑ready documentation, SOPs, and decision records aligned to compliance and regulatory expectations.Lead vendor relationships, contract renewals, and negotiations across security, collaboration, and infrastructure providers.People & CollaborationLead and mentor IT operations and help desk staff, setting clear expectations and promoting continuous improvement.Serve as a trusted escalation point for complex technical and operational issues.Collaborate cross‑functionally with Finance, HR, Legal, and external vendors to deliver integrated solutions.
EDUCATION
British Columbia Institute of Technology
Computer & Business Equipment Technician, College/University Preparatory and Advanced High School/Secondary Diploma Program
SKILLS
ABOUT CIPRIAN ADAM
Strategic IT leader with a proven record of modernizing enterprise IT operations, strengthening security posture, and enabling business growth through scalable, well‑governed technology platforms. Currently leading IT Operations for a construction enterprise, with accountability for Microsoft 365, cloud services, security, vendor management, incident response, and process improvement. Known for balancing operational excellence, risk management, and cost control while driving automation, audit readiness, and user productivity.
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