Cintia Ulloa-Hays
System Director, Physician Practice Operations, Graduate Medical Education @OhioHealth
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WORK HISTORY
System Director, Physician Practice Operations, Graduate Medical Education @OhioHealth
Enterprise operations leader accountable for execution, performance, and growth of a complex health system service line. • Provide enterprise oversight for operations spanning 5 hospitals, 40 programs, and 21 practices, serving +200k patients annually. • Accountable for operational and financial performance of a $60M+ Net Operating Income supporting 550+ physicians and trainees. • Serve as a strategic partner to executive and physician leadership, aligning organizational priorities across quality, finance, service, and culture. • Led a multi-year operational transformation resulting in 38% revenue growth while performing favorably towards budget. • Designed and implemented an enterprise governance and scorecard framework, translating long-term strategy into measurable KPIs and accountability at every level. • Optimized CMS maternal care reimbursement strategy, generating +$1M in recurring annual revenue. • Led enterprise workforce planning including physician contracting, recruitment, and onboarding. Hired 33 physicians and 43 staff over two years during strong growth phase. • Oversaw capital planning and execution for new medical office buildings, expansions, relocations, and remodels to support growth and access. • Built and mentored senior leadership teams; consistently developed leaders promoted into expanded and executive-level roles.
EDUCATION
Ohio University
BS Industrial Technology, Engineering, and Minor in Business Management
Ohio University
Master of Business Administration
SKILLS
ABOUT CINTIA ULLOA-HAYS
I am an Operations Executive with more than 25 years of experience leading complex, multi-site organizations across healthcare, manufacturing, and service environments. I partner closely with C-Suite and physician executives to translate strategy into execution, scale operations, and build cultures that deliver sustainable results.In my current role at OhioHealth, I provide enterprise operational leadership across 5 hospitals and 40 programs, serving more than 200k patients annually. I am accountable for aligning quality, finance, service, and culture priorities across the organization, and recently led an operational transformation that resulted in 38% revenue growth while staying favorable to budget.My leadership approach centers on clarity, accountability, and partnership. I believe long-term strategy must be embedded into daily operations through disciplined governance, meaningful KPIs, and empowered leaders. I am known for building strong executive and physician partnerships, developing leadership talent, and removing barriers so teams can perform at their best.Earlier in my career, I held senior operations and Lean leadership roles at Mount Carmel Health System, Honeywell, and Parker Hannifin, giving me a unique cross-industry perspective that blends healthcare complexity with manufacturing discipline and scalability. I bring deep experience in P&L ownership, enterprise transformation, growth and capital expansion, and change leadership.I am energized by opportunities where operational excellence, growth, and culture are equally valued—and where leaders are expected to both think strategically and execute decisively.Currently exploring Chief Operating Officer and VP of Operations opportunities where enterprise execution and leadership development are critical to success.
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