Cinnamon Dixon
Sr. Director, HR Operations | Expert in Workforce Strategy, Organizational Development, & Continuous Improvement
- Role
- Sr Director, HR Operations at Cleveland Clinic
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Cinnamon Dixon
Experienced and passionate executive leader with 18+ years of driving large-scale transformation across complex healthcare systems and mission-driven organizations. Trusted partner to senior leaders in solving high-stakes challenges, elevating workforce performance, and cultivating inclusive, resilient cultures.Known for diagnosing organizational strengths and gaps, aligning cross-functional stakeholders, and implementing strategic, people-centered solutions that deliver measurable impact.Whether designing future-ready workforce strategies, developing leadership capability, or managing enterprise-wide continuous improvement initiatives — I energize teams, lead with empathy, and navigate complexity with confidence.Core Certifications & Credentials:Lean Six Sigma Green BeltCertified Flawless ConsultantCertified Serving Leader AdvisorCertified Diversity ProfessionalMBTI Certified PractitionerGE Medical Systems Certified – Work-Out & Change Acceleration Process (CAP)
Experience
Sr Director, HR Operations
Aug 2025 — Present
Guide financial and strategic priorities by monitoring goals and shaping the HR budget in collaboration with enterprise leaders.Modernize HR service delivery through technology innovation and a caregiver-focused shared service call center.Advance organizational culture and engagement by overseeing the Press Ganey Engagement Survey program and ensuring actionable follow-up across the enterprise.Strengthen enterprise integration by directing HR’s role in mergers and acquisitions to support smooth transitions and alignment.Elevate the caregiver experience by leading HR communications and building integrated engagement, rewards, and recognition programs that reinforce enterprise objectives.
Education
SME
Lean Shingo Bronze Certification
2019 — 2020
Cuyahoga Community College
Lean Six Sigma Green Belt
2012 — 2012
Cleveland State University
MA, Psychology - Diversity Management, Organizational Development
2003 — 2005
Ball State University
B.S., Psychology & Business Management
1997 — 2001
Skills
- Hospitals
- Human Resources
- Leadership
- Management
- Interviews
- Leadership Development
- Onboarding
- Customer Service
- Organizational Design
- Succession Planning
- Healthcare
- Nonprofits
- Performance Improvement
- Employee Relations
- Business Strategy
- Clinical Research
- Healthcare Management
- Project Management
- Employee Engagement
- Change Management
- Organizational Development
- Consulting
- Healthcare Information Technology
- Training
- Coaching
- Talent Management
- Organizational Effectiveness
- Performance Management
- Six Sigma
- Process Improvement
- Emr
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