Cindy Yong
Voice of the Customer Program Director @EverBank
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WORK HISTORY
Voice of the Customer Program Director @EverBank
Los Angeles, CA, US
EDUCATION
California State University, Long Beach
Bachelor of Arts - BA, Marketing
SKILLS
ABOUT CINDY YONG
I am a Client Experience Program Manager who specializes in leading cross‑functional initiatives that improve customer journeys, operational efficiency, and organizational alignment. I thrive in complex environments where thoughtful strategy, structured execution, and strong relationship‑building are essential to delivering measurable outcomes. I bring a holistic program management approach—connecting business goals, stakeholder needs, and process rigor. My experience includes coordinating multi‑workstream projects, developing scalable frameworks, and driving collaboration across teams to solve challenges with clarity and momentum. I’m known for identifying operational gaps, translating insights into action, and guiding teams through change with empathy and accountability. I lead with curiosity, adaptability, and a continuous‑improvement mindset—ensuring programs not only meet their objectives but also elevate the people, systems, and processes involved. I’m passionate about roles where program leadership, problem‑solving, and community impact intersect, and I’m energized by opportunities to lead large‑scale initiatives that strengthen organizational resilience and customer trust.
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