Cindy Eulitt

About Cindy Eulitt

An analytical, organized, and detailed self-starter with over 35 years experience in customer service functions. Strengths include multi-tasking, prioritizing, and results-oriented. Ability to effectively perform multiple tasks simultaneously, establish and maintain customer loyalty, and perform well in a team as well as working independently when needed. Specialties: accounts payable, accounts receivable, basic, billing, customer satisfaction, customer service, inside sales, logistics, microsoft office, microsoft windows office management, order entry, outside sales, payroll processing, production, purchasing, receiving, safety, sales, sap, secretarial, shipping, technical support, telephone skills, import/export

Experience

1. Donor Experience Specialist

   Octapharma Plasma, Inc.

   Nov 2011 — Present · Charlotte, NC, US

   Supports marketing & DX counterparts in donor-focused activities, such as loyalty program, online review management, call center, in-center promotions, training, & other donor support.Monitors & responds to daily incoming requests from center management that pertain to the DX team, including call center, loyalty program, & reputation management programs. Manages our internal ticketing system that handles escalations, feedback, & questions from donors & routes appropriately via SOP requirements. Similarly, performs tasks related to managing the Donor Complaint SOP, including prioritizing incoming communications, tracking, & triage with field management for resolution & close out documentation.Manages internal marketing service desk inquiries & routes to appropriate department team members for resolution.Provides audit & analytical reports from various platforms, systems, and/or departments as requested by center leadership and/or DX team; regularly monitors workflows from such, & offers insight to DX leadership in process changes, planning, & overall optimization.Assists with regular tracking & trending of donor initiatives as they relate to donor capture & retention, & makes recommendations based on analysis of those trends, including local marketing initiatives, donor loyalty program, & call center optimization.Supports marketing counterparts in donor-focused activities such as producing in-center promotions, training, & other DX initiatives, providing inputs for marketing updates, reports, or newsletters.Assists team with assigned portions of the DX budget, tracking project costs & invoices against the budget & communicating aggregate reporting to team for reconciliations, as needed.Works closely with the training & learning & development teams to assist in curating & facilitating DX training for center staff, as needed.Facilitates the effectiveness of third-party vendors, primarily awards/premium vendors, customer service follow up, & contractors.

Education

• South Mecklenburg HIgh School

  H.S. Diploma

  1982 — 1985