Cindy Roque

About Cindy Roque

I\'m an experienced professional with over 15 years of expertise in Client Success, Account Management, and Technology Services. Throughout my career, I have focused on delivering innovative solutions that improve client satisfaction and help businesses achieve their goals. My experience spans industries such as banking, healthcare, telecommunications, and technology, where I’ve designed and implemented client-focused strategies that produce measurable results. I excel in fast-paced environments, combining strategic thinking with hands-on problem-solving to exceed expectations and build strong, lasting relationships.Key Skills:• : Skilled at building trust and long-term partnerships by understanding client needs and delivering tailored solutions.• : Experienced in creating strategies that drive growth and improve service delivery while focusing on customer satisfaction.• : Proven ability to lead cross-functional teams to achieve both operational and client-focused goals while maintaining high standards.• : Expertise in improving processes to enhance efficiency, streamline client onboarding, and boost service quality.• : Proficient in using IT systems, cloud platforms, and analytics to solve challenges and provide seamless client support.• : Skilled at using analytics and performance metrics to make informed decisions that benefit clients.• : Successfully handling escalated issues and resolving them quickly while maintaining client trust.• : Extensive experience in managing large-scale projects within strict deadlines and budgets, consistently delivering successful outcomes.I’m passionate about combining technical knowledge with a client-first mindset to create solutions that drive success for both businesses and their customers.Let’s connect! Feel free to send me a message or email—I’d love to discuss how I can contribute to your goals or collaborate on future opportunities.

Experience

1. Ccaas Service Management and Scrum Master

   TELUS Digital

   May 2025 — Present · US

Education

• Belmont University - Jack C. Massey College of Business

  Bachelor of Science in Business

Skills

• Customer Service
• Training
• Change Management
• Telecommunications
• Software Documentation
• Sdlc
• Customer Relationship Management (Crm)
• Quality Assurance
• Process Improvement
• Management
• Business Process Improvement
• Project Management
• Crm
• Integration
• Cross-Functional Team Leadership
• Leadership
• Contact Centers
• Vendor Management
• Visio
• Call Centers
• Instructional Design