Cindy Oliveto
Global Strategy | Operational Excellence | Start-up Growth Accelerator | Revenue Growth | Team Leadership | Strategic Program Office | Cybersecurity & Compliance
- Role
- Sr Director Operations at Bemo
- Location
- Tyler, TX, US
- LinkedIn followers
- 500 followers
About Cindy Oliveto
Trusted business partner with multidisciplinary strengths and significant experience optimizing operations and accelerating growth for start-up and Fortune 100 product/services companies in software development, consulting services, energy and on-line industries. I quickly understand the fabric of an organization\'s culture and strategic landscape; and work with leaders and cross-functional teams to create strategies that are easily operationalized and deliver results.Recognized for swiftly leading next phase business transformations, go-to-market strategies and scaling business processes- results include a 400% revenue growth within six months. A value clarifier, effective at making the conceptual concrete and relevant for all stakeholders; I lead through ambiguity, connecting the dots, and facilitating enterprise-wide operational excellence that increases productivity, energizes change, and accelerates revenue. Deliver value through: Leveraging the diversity of my skills to design operating models that streamline operations and grow revenue. Building cohesive teams through collaborative leadership that drives revenue, gains trust, lands change and grows peopleBuilding trustworthy, advisor relationships and customer confidence with a track record of closing complex dealsWith a degree in journalism/PR and graduate work in Industrial Engineering - my early career experiences include programmer for DoD, technical researcher and Speechwriting for The American Society of Naval Engineers and program manager/analyst for the Base Realignment & Closure Transition Team (BRAC). These pivotal roles are where I developed discipline, resiliency, the ability to quickly assimilate technical information, tactical proficiency, operational and logistical planning and the importance of team welfare and clear communication – indeed a solid foundation that continued to serve me through my Microsoft career and beyond. On a personal note, I love animals and I am a passionate owner of two Lagotti, the truffle hunting breed known as Lagotto Romagnolo.
Experience
Sr Director Operations
Apr 2022 — Present · Tyler, TX, US
BEMO provides cybersecurity, compliance, and IT solutions for SMBs on Microsoft Cloud. I oversee strategy and operations for IT, customer service, and compliance to drive growth and enhance customer outcomes.Current Scope (May 2025 – Present):Oversee Service Operations, Customer Delivery, Customer Success, Support, Managed Services, and Compliance teams. Lead the design and implementation of processes and automation tools to streamline how compliance evidence is collected, stored, and reported for SOC 2, ISO 27001, ISO 42001 and CMMC L1/L2 compliance. Led successful SOC 2 Type 2 and ISO 27001 audits. Lead 20+ FTEs and contractors, driving operational excellence and customer outcomes.Achieved 94% on-time project delivery, 91.5% Tier 1 SLA compliance, and 90% CSAT.Managed Services team maintains zero security breaches YTD through proactive updates.Drive Data/AI Strategy and Governance. Streamlined operations, reduce manual effort and improved reporting efficiency. In 2026 delivering on robust scalable AI Agent and ISO 42001 governance and compliance.Serve as advisor to the CEO and non-voting board memberPrevious Roles:Sr. Director, Operations & IT (Feb 2024 – May 2025)Director, Operations & IT (Apr 2022 – Feb 2024)Chief of Staff (Apr 2022 – Jul 2023; Apr 2024 – Present)Key Achievements:Developed enterprise-wide Data Strategy and portfolio metrics enabling cross-department insights for compliance, resource management, security and project lifecycle improvements.Led the IT team in deploying Microsoft preview technologies internally and developing deployment procedures for customers.Managed compliance programs and executive reporting
Education
Northeastern University
Completed engineering courses toward Master's of Science Information Systems
Radford University
BS, Communications: Journalism/PR
Massachusetts Institute of Technology
Certificate, Agentic AI for Organization Transformation
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.