Cindy M. Payne
Director, IT End User Support at Ultragenyx Pharmaceutical Inc.
- Role
- Director, End User Support at Ultragenyx
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Cindy M. Payne
Senior information technology manager with extensive experience building and leading IT teams in complex and dynamic environments. Well regarded for collaborating and interfacing with individuals at all levels to ensure business goals are understood, measured, and met.Core Competencies:• Transformation Specialist • Customer Relationship Manager • Continuous Improvement • Change Management • Project Management • IT Service Management• Metrics Management • Vendor & Sourcing Management • Critical Problem Solving Technologies:• Microsoft Windows 10 • Microsoft Office Suite (O365) • MS OneDrive, OneNote, and Teams• Desktop and Laptop Hardware • Virtual Desktops (AWS and VMware) •Active Directory • Cisco Audio Visual Suite • WebEx Video Conferencing• Avaya and Cisco phones • Avaya and Five 9s ACD • Ticket Management Systems (Service Now, BMC Remedy)
Experience
Director, End User Support
Aug 2024 — Present · US
Education
University of Massachusetts Lowell
Bachelor's degree, French & Spanish Studies
Babson College
Executive Program in Leadership and Entrepreneurship
Lesley University
MSAM, Applied Management
1986 — 1988
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