Cindy P.

About Cindy P.

15+ years in customer advocate roles successfully delivering in-demand software-as-a-service products + features. Worked within large distributed teams, as well as in smaller entrepreneurial start-up cultures. Passionate about building great products, fostering collaboration and trust between product and development teams, listening to and coaching individuals and teams to be more intentional about delivering value and solving the right problems. Specialties: • Agile SCRUM• Backlog management• Business analysis• Coaching• Communication • Custom web applications• Data integration applications• Email marketing• Information design• Jira/Greenhopper• Knowledge share• Mentoring and Onboarding• Mobile UX• Pragmatic Product Marketing• Project planning and delivery• Software as a Service (SaaS)• Systems Development Life Cycle Management (SDLC)• Team Building and Facilitation• Team Foundation Server (TFS)• Team Leadership• Usability• User Experience• Writing and documentationCredentials:1. Adobe Web Design Master Class 2. Technical Communications, professional certificate 3. Certified Product Owner (CSPO) 4. Certified Scrum Master (CSM) 5. Co-Active® Coaching, Fundamentals + Balance courses (Fall 2016)6. Pragmatic Certification, (Spring 2019)7. AI for Product Management from Pendo + Mind the Product (Nov 2023)8. Radical Product Thinking: Vision Setting from Pendo + Mind the Product (Sept 2024)9. Digital Adoption from Pendo + Mind the Product (Sept 2024)

Experience

1. Senior Product Manager

   EBSCO Information Services

   Nov 2022 — Present · Raleigh-Durham, NC, US

   Informed product strategy by launching a monthly user interview program (leveraging AI for transcript analysis) and a product survey (20% response rate across diverse accounts), and leading key advisory board sessions, which validated high-impact features (e.g, quality metrics dashboard) and reduced development risk.• Streamlined customer-facing feature delivery as UI/UX PM for one year, overseeing the design queue workflow, assisting capability owning PMs, and ensuring executive alignment through monthly progress updates on design and development pipelines.• Revamped product strategy working sessions, creating a collaborative forum for PMs to share insights and progress with key cross-functional partners (e.g, Sales, Marketing), which significantly boosted transparency and accelerated strategic development.

Education

• Bentley University

  Certificate, Technical Communications

• Boston University

  BA, Sociology, Environmental Science