Cynthia Kurtz

Customer Service Specialist- Lead Dock Master @Freedom Boat Club

Tampa/St. Petersburg, FL, US

Managerial duties including weekly staff scheduling, incidence reports/repair requests submission, procurement of supplies, corporate office liaison for dockhands and mechanic service.• Engage with clients, ensure satisfactory customer service, provide membership benefits and information to prospective clients and cater specialized reservation assistance to client’s needs• Implement company philosophy and culture through leadership, i.e; address client’s concerns in a professional manner, elimination of potential challenges, training/guidance to clients and employees