Cindy Hoyle

Director Program Management @Liaison

Watertown, MA, US

Grew the client-facing CRM project management team in the first year and implemented a new Project Management software tool, improving internal processes and providing external project plans and dashboards. Achieved a reduction in client escalations, reduction in project delays, and an increase in overall NPS scores.Collaborating with multiple company divisions and products to implement Program Management practices for multi-solution projects. Working to establish and standardize project charters, project plans, issue and decision tracking, risk logs, and monthly stakeholder reporting. All to ensure that client commitments are met according to agreed-upon scopes. Working with our multiple divisions to implement the company standard project management software, align best practices and share key project data company-wide. Key skills and achievements include breaking down communication barriers, fostering unified processes, and establishing trust. Effectively communicate the importance of best practices and guide teams in unfamiliar areas.

Wellesley College

Bachelor of Arts (BA), Mathematics and French