Cindy S.
Operations Leader with a passion for Global Operational Excellence | Leading Transformations | Creating High-Performance Culture
- Role
- Director, Global Business Services at Liberty Mutual Surety™
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Cindy S.
Specialties: Optimizing global operations and integrations; leading transformations; coaching & developing a high-performance culture; individual mentoring; strategic program and project management; organizational design and change management; lean problem solving; new business development; executive and employee communications; property and casualty underwriting; marketing - small business owner segment; commercial large account sales.
Experience
Director, Global Business Services
Mar 2019 — Present · Seattle, WA, US
Lead program team enabling strategic execution for Global Surety Office of Operations around the globe. Program Services Team/Transformation Office: Enables our internal customers to achieve their strategic objectives by providing strategic consulting and facilitation; specializing in process design, program & project management, change management. Includes new country office start-ups, acquisitions / integrations.The Global Service Center (20••••23): Brings expert knowledge and service excellence for seamless bond placement around the world. Liaises with external fronting companies and serves as a trusted partner for underwriters and enable Global Surety’s growth.Continued passion for coaching high-performing teams, mentoring and Diversity & Inclusion. Appointed Culture Champion to build high-performance culture across organization. Employee Resource Groups: Seattle Chapter Lead of WE@Liberty, Mentor, and Ally for Hispanic, African-Americans, and Veterans groups. Wealth Equity committee. Speaker.
Education
Chartered Insurance Operations Professional Institute
MCMC Certification, Master in Change Management & Coaching
2017 — 2017
Chartered Insurance Operations Professional Institute
CIOP, Insurance Operations
2011 — 2011
Chartered Property Casualty Underwriter Society
CPCU, Advanced Underwriting Accreditation
1994 — 1999
University of Washington
Bachelor of Arts, School of Communications, concentration in Advertising, minor in Economics
1986 — 1990
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