Cindy Henry

About Cindy Henry

Dedicated, proactive & results-oriented professional bringing 25+ years of experience in creating strong customer relationships, working with a sense of urgency and servant\'s heart. Expert sales and processing skills with the ability to manage customer expectations. Adroit in serving as a customer advocate to support the sales cycle, while ensuring company policies are followed contributing to profitable business objectives. Follow through on all commitments with excellent communication skills including the ability to converse effectively across all levels of an organization. SKILL AREAS: Self Starter Collaborative spirit Account Management Customer Relations Inventory Management Forecasting Merchandising Sales Supply Chain Import/Export Process Improvement Entrepreneurship JDE SAP AS400 Outlook Word Excel

Experience

1. Account Associate

   Imerys

   Mar 2024 — Present · Roswell, GA, US

   Manage all customer accounts for Wollastonite Domestic. Communicating logistics needs, answering product and service questions, and reporting customer activity to appropriate department/team. Enter and follow-up on orders, credits, and billing issues to clarify complaints, determine correction, explain solution, and expedite requests for resolution. Process purchase orders within the system, ensuring correct information and records. Provide COAs, and other required documents. Understand customer accounts, products, and ordering schedules to aid in production planning. Ensure Account Services activities comply with financial and accounting requirements. Participate in month end closing activities.

Education

• University of Bridgeport

  Bachelor of Science (B.S.), General Sales, Merchandising and Related Marketing Operations

  1978 — 1982

Skills

• Team Leadership
• Export
• Supply Chain Management
• Process Scheduler
• Leadership
• Management
• Team Building
• Supply Chain
• Merchandising
• Manufacturing
• Warehousing
• Forecasting
• Cold Calling
• Fashion
• Sourcing
• Sales Operations
• Customer Service
• Negotiation
• Marketing
• Business Development
• Import
• Government
• Pricing
• Cross-Functional Team Leadership
• International Business
• Key Account Management
• Account Management
• Consulting
• Coatings
• Training
• Logistics
• B2b
• New Business Development
• Outlook
• Sales
• Operations Management
• Inventory Management
• P&L Management
• Coaching
• Competitive Analysis