Cindy Kuntzler
Director of Customer Success Mid-market to Enterprise Accounts (Bilingual) @Indeed
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WORK HISTORY
Director of Customer Success Mid-market to Enterprise Accounts (Bilingual) @Indeed
Montréal, CA
Drove strategy and execution for a $60M+ annual client portfolio across Canada and North America, leading a team of Senior Customer Success Specialists and Team Leads.• Designed and deployed customer engagement initiatives, boosting retention and satisfaction metrics.• Streamlined operations by championing Salesforce Service Cloud best practices and automations.• Orchestrated cross-functional collaborations with Product, Sales, and Finance to deliver tailored, impactful client solutions.
EDUCATION
Université Jean Moulin (Lyon III)
Bachelor’s Degree in Business & Commercial Development
ABOUT CINDY KUNTZLER
I am a senior Customer Success and Operations leader with over 13 years of experience building and inspiring high-performing teams, driving client engagement, and delivering impactful results in fast-paced, dynamic environments. Most recently, as Director of Client Services at Indeed, I led a team managing a $60M+ portfolio across Canada. I excel at aligning customer needs with business objectives, optimizing workflows, and leveraging AI and Salesforce Service Cloud to enhance customer journeys and operational efficiency. My diverse background spans startups, event management, and corporate settings, often within hypergrowth contexts, giving me the agility to adapt quickly, lead change effectively, and deliver measurable impact. I am passionate about fostering a culture of excellence, empathy, and accountability that supports both team development and client satisfaction. Based in Montréal, I am eager to bring my leadership and operational expertise to senior roles in Customer Success, Customer Experience, or Operations where I can continue driving growth, empowering teams, and innovating through technology.
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