Cindy L. Hartzell

About Cindy L. Hartzell

A dynamic, experienced senior-level Global Operations, Process Improvement and Supply Chain / Customer Experience Management professional with a broad and diverse level of experience in multi-faceted environments. A resolute problem solver with more than 20+ years experience with a strong organizational leadership, business process development, and project management acumen.Hands-on leader within global operations and supply chain. Responsibilities include a variety of individual and cross functional team and training developments, life cycle of employee performance/development, recruiting, extensive supplier and logistics coordination, developing/managing KPIs and SLAs, and unique customer service support in manufacturing globally. Shared Service Centers, contract/order management, warranty/claims management, call centers, S & OP, production/demand planning, customer and supplier quality system/standards, e-commerce, and continuous process improvement.Proven leadership in managing complex areas of diversity within environments of leading change, ISO orchestration/implementation, conflict resolution, analytics/scorecards, supply chain life cycles, adaptation to challenging priorities, passionate in resolving issues quickly based on fact finding, cultivation of strong connections, development of action plans and timely follow-up – communicating resolutions with customers/consumers. Diverse history of increasing responsibilities across a broad range of executive and managerial functions involving best management practices and solid decision-making.Executive leadership in developing and maintaining structure to partnering opportunities in billing, accounts receivable/payable, legal, engineering, sales, quality, procurement, field services, auditing, and finance organizations.Highly skilled in the design, development and delivery of cost effective initiatives to meet challenging business demands in process improvements by utilizing lean practices.Specialties: Resolute problem solver. Results oriented and delivery focused. Customer/consumer focused.Leader of individual and cross functional team development.Independently prioritize work. Multi-tasking.Strong analytical and negotiating skills.Ability to function well in a high-stress atmosphere in multi-faceted, multi-site environments.Ambassador of change.Highly organized with the ability to adapt to changing priorities.

Experience

1. Vice President

   Jackson Township, Stark County, Ohio

   Jan 2012 — Present

   Jackson Township Community Improvement Corporation (CIC) is an organization that focuses on continued community development initiatives to advance, encourage, promote, and support Jackson Township\'s economic, commercial and civic development.

Education

• Stark State College

  Associates, Business Management

  1999 — 2001

• Malone University

  Bachelor of Arts (B.A.), Management

  2006 — 2007

Skills

• Program Management
• Supply Chain Management
• Vendor Management
• Project Planning
• Supply Chain
• Budgets
• Operational Excellence
• Leadership
• Training
• Logistics
• Auditing
• Team Leadership
• Risk Management
• Sap
• Change Management
• Project Management
• Management
• Team Building
• Manufacturing
• Performance Management
• Employee Training
• Root Cause Analysis
• Cross-Functional Team Leadership
• Quality Management
• Sales
• Strategic Planning
• Kaizen
• Value Stream Mapping
• Process Improvement
• Negotiation
• Product Development
• Analysis
• Operations Management
• Sales Operations
• Customer Service
• Integration
• Business Process
• Call Centers
• Relationship Management
• Outsourcing