Cindy Bouchard

About Cindy Bouchard

I\'ve been in the Salesforce ecosystem since year one — more than two decades of not just working in it, but helping companies grow with it.I lead technology teams in the business systems and Quote to Cash space — driving efficiencies, removing roadblocks, and building systems that scale.My background spans enterprise leadership, CPQ, revenue operations, and go-to-market strategy. I also founded a digital consulting practice helping small businesses modernize through integrated web and CRM solutions — giving me a lens that bridges both corporate and entrepreneurial worlds.But honestly, what I\'m most proud of is the teams I\'ve built. I lead in a way that makes people feel genuinely supported, challenged, and empowered — and that\'s not just something I say. It\'s something the people I\'ve led have told me, consistently.I\'m currently exploring my next chapter — open to full-time, fractional, and contract roles where I can drive meaningful impact.

Experience

1. Sr Manager - Business Systems (Quote to Cash)

   Dynatrace

   Jan 2023 — Present · Boston, MA, US

   Strategic leader for Quote to Cash Business Systems, shaping Salesforce strategy to align revenue operations with scalable, measurable growth. Partner across Sales, Finance, Product, and Engineering to simplify complexity and enable enterprise performance.• Drive execution of the Quote to Cash systems roadmap and prioritization strategy.• Build and mentor a high-performing Business Systems team, establishing strong delivery standards and technical governance.• Drive cross-functional alignment to streamline processes, expand automation, and strengthen the end-to-end revenue lifecycle.• Collaborate with Product Engineering to design and integrate scalable, cross-platform solutions that enhance performance and data integrity.

Education

• Katharine Gibbs College

  AA, Business Administration

• Dean College

  Bachelor of Science - BS, Information Systems

  2002 — 2006

Skills

• Business Process Improvement
• Web Development
• Business Analysis
• Crm Integration
• Integration
• Salesforce.com
• Web Design
• Process Improvement
• Business Process
• Management
• Consulting
• Wordpress
• Requirements Gathering
• Program Management
• Crm
• Steelbrick
• Joomla
• Cross-Functional Team Leadership
• Marketo
• Digital Marketing
• Marketing Automation
• Project Management
• Analytics