Cindy Baccetti

About Cindy Baccetti

With over three decades of diverse experience, I lead Global Customer Experience Operations including strategy and business architecture for the Customer Engagement Team\'s (CET) outsourced vendors at our four centers in Redmond, Silicon Valley, Singapore and Munich. My expertise lies in exceptional financial stewardship, innovative global CX strategy implementation, and AI-driven process optimization, aligning with Microsoft’s commitment to innovation, sustainability, and exceptional customer experiences. Passionate about enhancing customer loyalty, I aim to foster diverse, inclusive practices while empowering the team to deliver impactful results. My transformational customer experience initiatives are anchored in AI and automation while integrating sustainability and diversity into our supply chain. Our teams are committed to enhancing operational excellence while delivering unparalleled customer engagement that consistently elevates how our customers perceive and connect with Microsoft.

Experience

1. Global Customer Experience Operations Leader

   Microsoft

   Jan 2026 — Present · Redmond, WA, US

   Driving global CX operations strategy and business architecture for CET CX (MCAPS), including AI/automation initiatives, and annual budgeting. Consistently manage global, multi-million dollar budgets within 1% of goal, ensuring financial stewardship and operational excellence.Program strategy for all 80+ outsourced suppliers and vendors to deliver deliver on the promise to elevate how our customers think (and feel) about Microsoft. In addition to providing white-glove service, we integrate sustainability practices, foster a diverse supply chain, and introduce innovative surprise-and-delight elements that elevate customer experiences.With a strong finance background and 30+ years of operational leadership, I\'m recognized for building efficient budgets, scalable, devoted support teams, and optimized operating models that enable world-class customer experiences.

Education

• Central Washington University

  BS, Accounting & BS, Business Administration, Minor - Marketing

  1988 — 1992

Skills

• Management
• Hotels
• Branding
• Sponsorships
• Sales Promotions
• Hospitality Industry
• Time Management
• Food & Beverage
• Marketing Plans
• Sales
• Strategic Partnerships
• Public Relations
• Online Advertising
• Online Marketing
• Brand Awareness
• Corporate Events
• Sales Promotion
• Market Planning
• Event Planning
• Messaging
• Media
• Press Outreach
• Marketing
• Trade Shows
• Positioning
• Catering
• Restaurants
• Sponsorship
• Special Events
• Sales Strategy
• Event Management
• Selling
• Marketing Strategy
• Hospitality
• Advertising
• Media Campaigns
• Crm