Cindy Zhou

Executive Vice President of Operations @ LOCKLY | Scaling US Operations, Strategic Partnerships

Role
Executive Vice President of Operations at Lockly
Location
West Milford, NJ, US
LinkedIn followers
500 followers

Experience

  1. Executive Vice President of Operations

    Lockly

    Mar 2016 — Present

    Built and scaled US operations from scratch, establishing scalable talent acquisition, HR systems, and processes through data-driven optimisation. Worked closely with the CEO to secure strategic partnerships with retailers like Home Depot, Lowe\'s, and Best Buy. Launched and grew eCommerce businesses, including Amazon Vendor Central, achieving significant growth in three years. Optimised customer service by building a 24/7 team in the Philippines, reducing costs by 80%, and exploring AI solutions.

Education

  • Chongqing University of Post and Telecommunications

    Bachelor of Arts (BA), Law

    2008 — 2012

  • Fudan University

    Executive Program , Digital Innovation

  • Thunderbird School of Global Management

    Master of Science (M.S.), Global management

    2012 — 2013

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Cindy Zhou — Executive Vice President of Operations at Lockly in West Milford, NJ, US | Unifers