Cindy Whitacre
Vice President Operations at U.S. Bank
- Role
- Sr Operations Manager at U.S. Bank
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Cindy Whitacre
Process Improvement Director / General Manager / Senior Quality Manager/Learning ConsultantDynamic, results-oriented quality assurance and customer service operations leader, known for effective use of world-class methodologies and business process redesign to transform performance in call center environments. Repeated success guiding sizeable, cross-functional teams in the design, refinement, and launch of leading-edge business solutions to drive record-setting sales revenues. Skilled presenter and expert negotiator, with the ability to forge solid relationships with strategic partners and build consensus across multiple functions and organizational levels. Core competencies include:• Change Management• Project Management• Recruiting & Staffing Initiatives• Operations Management• Strategic Business Planning • Team Building & Leadership• Account Relationship Management• Budgeting & Cash Flow Optimization• Business Process Redesign & Automation• Quality Assurance
Experience
Sr Operations Manager
Jan 2017 — Present · Jacksonville, FL, US
Education
University of Florida
Bachelor of Science (B.S.), Advertising
1982 — 1986
Skills
- People Management
- Call Centers
- Performance Improvement
- Project Management
- Vendor Management
- Customer Experience
- Cross-Functional Team Leadership
- Problem Solving
- Operations Management
- Program Management
- Planning
- Service Delivery
- Process Engineering
- Business Analysis
- Data Analysis
- Six Sigma
- Training
- Customer Satisfaction
- Performance Management
- Crm
- Transition Management
- Copc
- Quality
- Team Leadership
- Process Management
- Metrics
- Coaching
- Quality Assurance
- Bpo
- Customer Relations
- Outsourcing
- Root Cause Analysis
- Strategy
- Change Management
- Continuous Improvement
- Compliance
- Operational Excellence
- Leadership
- Quality Management
- Supervisory Skills
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