Cindy Smith
- Role
- IT Director - Acute Care Business Line Executive, Service Desk, Epic Service Desk, Desktop Support at ProMedica
- Location
- Toledo, OH, US
- LinkedIn followers
- 500 followers
About Cindy Smith
Dedicated professional with several years of experience in various aspects of Management.…
Experience
IT Director - Acute Care Business Line Executive, Service Desk, Epic Service Desk, Desktop Support
Apr 2016 — Present
To provide leadership for all services and issues at the Acute Care and Ambulatory locations. Strong commitment to excellence, safety and customer service, with solid management skills to produce optimum results. Utilize technical knowledge, problem analysis and data analytics to produce high quality results. Site Management Responsible for the facility priorities and goals for the next 12-36 months Budgets Construction, Strategic Initiatives and Moves Be a partner in strategic decision making Pulse of the facility Trends from Service Now Purposeful rounding Continuous process improvement Communication Create annual ITS road map Principal participant on daily site safety huddles Facility to Corporate ITS committees Source will be the Site integration activities Feedback on recent go-lives Corporate ITS to the Facilities Quarterly reviews System go-lives, impact, education and training Successes, Areas for improvement and lessons learned Escalation Single Point of Contact for all ITS concerns, stakeholders include: ITS staff and leadership Site Clinical staff and Physicians Patients and patient families Service Desk/Epic Service Desk - Coordination, implementation and management of overall Help Desk functions, including related supervisory responsibilities for managing support staff. Desktop Support - Responsible for management, direction, and day to day operation of Desktop Support team and supporting user community.
Skills
- Sccm
- Customer Service
- Information Technology
- Hipaa
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Leadership
- Windows Server
- System Administration
- Healthcare
- Project Management
- Active Directory
- Vmware
- Software Documentation
- Management
- Service Desk Management
- Troubleshooting
- IT Management
- Microsoft Exchange
- Healthcare Information Technology (Hit)
- Technical Support
- Business Process Improvement
- Healthcare Information Technology
- Lync Server 2010
- Process Improvement
- Networking
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