Cindy Robertson
Principal Consultant at ICE Mortgage Technology
- Role
- Principal Consultant at ICE Mortgage Technology
- Location
- Waterford, MI, US
- LinkedIn followers
- 500 followers
About Cindy Robertson
Result driven professional with over 30 years managing implementations, projects, programs, clients and people. Confident and assertive with extensive experience in process management, cross-functional collaboration and customer service. Demonstrated proficiency in: Mortgage Originations New Client Implementation Client Services Account Management Vendor Management Call Center Management Manage multi-client Mortgage Origination process resulting in fundings exceeding $500M per year. Implement Mortgage Origination and Correspondent Lending platforms for Fortune 100 financial institutions. Participated in development and launch of Siebel CRM system and managed vendor for a 300 seat contact center solution.
Experience
Principal Consultant
Mar 2021 — Present · Detroit, MI, US
Lead the core project team and customers either during implementation or for follow up work as required and driven by the project life cycle. Directly responsible for supporting the customer, project team, and acting as the Delivery Manager on some projects. Acquire requirements from Project Team and Customer, providing solutions surrounding advanced configuration that is beyond normal deliverable elements based on the customers’ needs.
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