Cindy Hernandez
- Role
- Assistant Vice President - IT Project Quality Sr Analyst (Pmo) at Citi
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Cindy Hernandez
Goal oriented banking analyst professional with exceptional attention to detail…
Experience
Assistant Vice President - IT Project Quality Sr Analyst (Pmo)
Sep 2023 — Present
Perform independent HC/SC Assessments of ICG Technology & Operations Work Efforts, to meet Annual PMO Assessment/Review Targets. • Execute the review process against established criteria and recommend solutions for improvement. • Analyze data criteria elements to grasp issues, draw conclusions, and identify trends/patterns in order to properly assess the well-being of ICG Technology & Operations work efforts. • Create final review Reports that pro-actively and impartially illustrates the well-being of work efforts. • Monitor all required remediation actions for ICG Technology & Operations through completion. • Support metrics generation and results communication (including maintenance and update of the metrics model). • Take an active role in the continuous improvement of the ICG O&T Control Effective processes and assist with design, implementation of process efficiencies, and potential automations within the immediate function. • Assist with PTS 2.0 changes for the specific CE review functions by supporting system UAT. • Support other ICG O&T OPMO functions and special projects (as needed). • Develop a thorough understanding of the ICG O&T Program and Project Management Procedure as well other PM guidelines. • Drive PM adherence to standards, guidelines, and project management best practices. • Actively engage and maintain robust collaboration with Program and Project Managers across multiple lines of business and support them with any ad-hoc PM related queries. • Collaborate with the broader ICG O&T OPMO team on PM Framework topics. • Support any PMO audit or regulatory queries, as needed.
Skills
- Account Payables
- Account Reconciliation
- Cbs
- Social Networking
- Data Entry
- Hospitality
- Microsoft Outlook
- Kwiktag
- Outlook
- Spi
- Invoice Processing
- Customer Satisfaction
- Microsoft Excel
- Data Analysis
- Customer Service
- Google Docs
- Marketing
- Sales
- Purchase Price Allocation
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