Cindy McMillen
Contact Center, Project Management and Operations Leader and Consultant
- Role
- Director Member Sales and Service at AAA Mountain West Group
- Location
- Glendale, AZ, US
- LinkedIn followers
- 500 followers
About Cindy McMillen
Operations Management and Call Center• Turning around programs and departments • Identify and solve difficult technical and business problems/IT Service Desk Management• Executing complicated projects from concept to completion• Training and leading productive, low-turnover teams• Analyzing technical trends to reengineer and revitalize processesI am a motivator and trainer who communicates well with people at all levels, inspiring others to top performance. Well versed in call center operations, I actively seize new and alternative approaches to guarantee superior customer service experiences.Specialties: P&L / Budgeting & Forecasting / 24x7 Call Center Management / Multi-site Operations / Help Desk / Automation / Continuous Improvement / Technical & Customer Support / Building Teams
Experience
Director Member Sales and Service
Apr 2024 — Present · Phoenix, AZ, US
Education
University of Nebraska-Lincoln
Business Administration and Management, General
Rogersfield University of California
Bachelor of Business Administration - BBA, Business Administration and Management, General
Rogersfield University of California
Masters, Business Administration and Management, General
Skills
- Interviews
- Leadership Development
- Customer Service
- Program Management
- Commercial Insurance
- Risk Management
- Leadership
- Administration
- Hiring
- Business Process Improvement
- Performance Management
- Analysis
- Call Center
- Budgets
- Budgeting
- Call Centers
- Insurance
- Change Management
- Team Building
- Process Improvement
- Customer Satisfaction
- Training
- General Insurance
- Coaching
- Property & Casualty Insurance
- Operations Management
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