Cindy Maloney

About Cindy Maloney

Highly professional Practice Administrator offering over twenty-five years’ experience in…

Experience

1. Medical Specialty Practice Manager

   Nephrology Practice

   Jan 2018 — Present · Philadelphia, PA, US

   Responsible for leading the administrative support functions for 5 physicians and 7 office staff; physicians on staff at 7 different hospitals and 11 dialysis centers and in-office patients• Manage the practice’s billing department, accounts payable, accounts receivable and EMR; ensure compliant bills and provider documentation are submitted in a timely fashion• Responsible for monitoring and managing credentialing/re-credentialing and licensing requirements for physicians and healthcare staff; ensure the collection of all required renewal certifications are on file within the required timeframes• Develop and implement updated office policies, use of electronic medical records, physician credentialing and licensing, lead office meeting, and hire and train all new staff• Ensure patient satisfaction, troubleshooting when there is a compliant and developing process improvements to prevent recurrences. Serve as a point of escalation for clinical and non-clinical matters• Oversight and day to day relationship management of third-party vendors contracted to ensure vendors are performing the expectations and agreement set forth in respective contracts• Understand applicable laws and standards; enforce compliance with practice policies and federal regulations, including HIPAA, ADA, OSHA and other regulations• Collaborate with Physicians to develop business strategies and patient services to ensure the delivery of valued based care

Education

• National School of Health Technology

  Bachelor’s