Cindy Kendrick

About Cindy Kendrick

Recognized for post-sales Client Relationship cultivation with focus on strategic planning for retention and growth, proven ability to assess and solve complex business issues to enhance operations, and increase solution utilization. Dedicated to a continuous Customer Success Planning process with executive stakeholders aligning their objectives to solutions, consultative approach to drive incremental up and cross-selling, conduct governance meetings/ business reviews with C-suite and key decision makers. Client Relationship Manager on projects with business owners, outsourced vendors, and internal cross-functional implementation teams to establish and monitor collective performance objectives, financial targets, and critical milestones for contracted deliverables and manage expectations. Passion for client partnering that strives for quality, satisfaction, success, meeting and exceeding expectations, ultimately becoming their Trusted Advisor.

Experience

1. Regional Vice President Healthcare Payments Strategic Provider Account Management

   J.P. Morgan

   Apr 2022 — Present

   J.P. Morgan powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. J.P. Morgan\'s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, moving money and healthcare data seamlessly and improving consumer satisfaction. Everyone benefits from J.P. Morgan\'s exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.President\'s Club Award Winner / Healthcare Payments - 2022

Education

• East Texas A&M University

  Master of Business Administration (MBA), Executive

  2012 — 2013

• Lindenwood University

  Bachelor of Science - BS, Health/Health Care Administration/Management

Skills

• Process Improvement
• Hipaa
• Key Account Development
• Accounting
• Vendor Management
• Microsoft Word
• Salesforce
• Business Process Improvement
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Customer Service
• Health Information Exchange
• Business Process
• Revenue Cycle
• Microsoft Excel
• Healthcare
• Software as a Service (Saas)
• Strategic Planning
• Account Management
• Project Management
• Revenue Cycle Management
• Change Management
• Microsoft Outlook
• Healthcare Information Technology (Hit)
• Managed Care
• Healthcare Industry
• Emr
• Hospitals
• Healthcare Information Technology
• Electronic Medical Record (Emr)
• Healthcare Management
• Ehr
• Customer Relationship Management (Crm)
• Microsoft Office
• Contract Negotiation
• Healthcare Consulting
• Training
• Customer Satisfaction
• Problem Solving
• Requirements Gathering
• Salesforce.com