Cindy Kronen-Fitje

National Sales Manager @Unionwear.Com

Newark, NJ, US

My goal at Unionwear is to find a way to make things happen, no matter how daunting the task may seem.As an example: before the pandemic, a client placed an order for custom portfolios for an event. Under normal circumstances, an order like hers would take approximately four weeks to fulfill, but the pandemic forced her to put the order on hold. A few months later, this customer reached back out and asked that her custom order be expedited, even though unfortunately at this point production was taking approximately six weeks to fulfill due to staffing shortages, regulatory guidelines, etc. The Unionwear team came together and went above and beyond to deliver her order within one week. We made her look like a hero to her customer, which means we did our job.Another client needed an urgent order filled which was outside the scope of what we normally do. We told them we could not help, but they were desperate and were willing to do what it takes to make it happen. I huddled with my team to brainstorm on how to make this happen. We came up with a solution that benefited everyone, delivered, and once again made them look like a superstar to their clients.Every day I look forward to leveraging our amazing team to exceed our customers’ expectations.