Cindi Fosler
Chief Customer Officer | Deliverer of value | Scaling teams | Improving customer outcomes
- Role
- Chief Customer Officer at Quantum Workplace
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Cindi Fosler
As a practiced, tech-focused, senior Customer Success leader and consultant, I have consistently excelled in each role I have held, surpassing targets and receiving several internal awards for client satisfaction and renewal rates. My successful track record includes managing all expansion and renewal business from a customer base – delivering on improved sales efficiency and expansion metrics. I oversee and own all metrics within the customer success purview while building strong relationships with internal teams, which routinely involves partnering cross-functionally to surface customer issue trends to key stakeholders.I drive enhanced scale and depth of team by continuously building (or improving) efficiency programs, and removing internal or external roadblocks. Hire, coach, and develop world-class teams, guiding their professional development and empowering them in their roles.Ultimately, I foster customer-lifetime value, bringing programs to help propel business value with customers, customer goal achievement, and new features, collaborating across teams to identify and pursue customer growth opportunities.
Experience
Chief Customer Officer
Jan 2025 — Present · Omaha, NE, US
Lead the Customer Success, Implementation, Professional Services, and Support teams, to deliver value to Quantum Workplace customers.
Education
Cornell University
Certificate, PHR Prep
2019 — 2019
University of Nebraska-Lincoln
Bachelor of Journalism, News-Editorial Journalism/English
Skills
- Consulting
- Account Management
- Change Management
- Microsoft Office
- Sales
- Organizational Development
- Talent Management
- Problem Solving
- Vendor Management
- Customer Service
- Customer Satisfaction
- Training
- Human Resources
- Cross-Functional Team Leadership
- Leadership Development
- Management Consulting
- Program Management
- Employee Relations
- Strategic Planning
- Coaching
- Performance Management
- Crm
- Team Building
- Management
- Budgets
- Project Management
- Direct Mail
- Customer Experience
- Personnel Management
- Business Process Improvement
- Onboarding
- Corporate Communications
- Print Management
- Customer Relationship Management (Crm)
- Employee Engagement
- Leadership
- Strategy
- Team Management
- Recruiting
- Process Improvement
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