Cinchana Pushparaj
Technical Services Manager @Navirum
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WORK HISTORY
Technical Services Manager @Navirum
Toronto, ON, CA
EDUCATION
Visvesvaraya Technological University
Bachelor of Engineering - BE, Computer Science
ABOUT CINCHANA PUSHPARAJ
Salesforce Techno-Functional Consultant with 9+ years of IT experience, including 7+ years specializing in Salesforce solutions. Passionate about transforming business operations through tailored Salesforce implementations that optimize workflows, enhance data accuracy, and accelerate time-to-value.Key Expertise- Cloud Expertise: Financial Services Cloud, Sales Cloud, Service Cloud, Community Cloud, Salesforce Security - Automation: Flows, Process Builder, Workflows, Approval Processes - Configuration: App Builder, Lightning Components, Reports, AppExchange Products - AI Tools: Chatbot Implementation, Einstein Next Best Action Core Competencies- Requirement Elicitation & Analysis - Functional Design & Documentation - Quality Assurance & Change Management - User Story Mapping | Gap Analysis | SWOT Analysis Project Management & Tools- Methodologies: Agile, Scrum, SDLC - Tools: JIRA, Trello, Confluence, Azure DevOps Integration Platforms:AWS, Open CTI, Data Loader, Jitterbit, Skyvia, SFTP, APIs Certifications- Salesforce Certified AI Associate - Salesforce Certified AI Specialist - Salesforce Accredited Financial Service Cloud Consultant - Salesforce Certified Service Cloud Consultant - Salesforce Certified Sales Cloud Consultant - Salesforce Certified Community Cloud Consultant - Salesforce Certified Platform App Builder - Salesforce Certified Administrator
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