Cilinnie Ngo-Pondi
Founder and Director @The Good Work Lab
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WORK HISTORY
Founder and Director @The Good Work Lab
Established a practice-based consultancy and research hub dedicated to advancing fairness, trust and organisational performance through restorative employee relations, industrial relations strategy and evidence-led transformation in complex, high-stakes environments. LeadER™ – ER maturity diagnostic generating deep insights into culture, governance and operational capability EquiSense™ – EDI and bias detection framework quantifying disproportionality and systemic risk patterns InvestiSure™ – Investigation excellence and quality-assurance toolkit assessing consistency, fairness and legal robustness in case handling UnionSense™ – Industrial relations maturity and partnership diagnostic mapping trust, behaviours and negotiation effectiveness across union–employer relationships Restorative Employee Relations – Shifting organisations from punitive models to learning- and accountability-driven systems Industrial Relations Strategy – Rebuilding post-industrial action relationships and strengthening social partnership EDI Integration – Embedding inclusive, equitable approaches within ER governance, policy and practice Fixed-term transformation projects (3–12 months) · Proprietary diagnostics · Data-driven interventions · Measurable organisational outcomes
EDUCATION
Massey University - Te Kunenga ki PÅ«rehuroa
Graduate Diploma in Business Studies, Dispute Resolution
University of Leicester
Master of Laws - LLM, Employment Law
University of West London
Bachelor of Laws (LLB), Law
SKILLS
ABOUT CILINNIE NGO-PONDI
I rebuild what industrial action breaks. I work at the intersection of employment law, industrial relations, organisational governance, and cultural systems. Clients engage me when their employee relations architecture is no longer credible, either legally, operationally, or psychologically. My work translates law into practice through governance frameworks that prevent compliance drift, reduce procedural harm, and remove the culture of fear created by rigid process without institutional trust.My background combines an LLM in Employment Law, LLB (Hons.), Chartered Fellow CIPD, ACIArb, and CEDR accredited mediation with over 25 years of senior ER and IR experience. I specialise in regulated, unionised environments including universities, NHS trusts, public bodies, and complex multi union landscapes where governance discipline and cultural intelligence determine organisational resilience.My Company, The Good Work Lab delivers diagnostics, governance frameworks, and system redesign through my proprietary Restorative Employee Relations approach. The method integrates legal compliance and cultural systems, grounded in Compassion, Leadership, Inclusivity, Psychological Safety, and Accountability.Typical work includes- Industrial relations maturity assessment and trade union relations management architecture- ER system audit and governance redesign- Investigation and decision making assurance- Leadership capability mapping for high consequence ER and IR- Restorative practice design that is lawful, defensible, and operationally usableOrganisations responding to the Employment Rights Act 2025, preparing for recognition conversations, managing intensified employee voice, or rebuilding confidence in their ER function engage me for strategic partnership grounded in sector experience and measurable outcomes. Typical impact includes 35 to 60 per cent case reduction, 50 per cent faster resolution, and to annual cost avoidance within 18 to 24 months. I deliver structural intervention with quantified impact, not procedural adjustment with aspirational claims.
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