Cierra Perea
Crisis Counselor Supervisor | Suicide Prevention 988 Program Coordinator & Behavioral Health Leader | QA/QI • Training • Policy Compliance (SAMHSA, FCC, RCWs, WAC) | Trauma-Informed Care | Strategic Program Development
- Role
- Crisis Counselor Supervisor at Crisis Text Line
- Location
- Las Cruces, NM, US
- LinkedIn followers
- 500 followers
About Cierra Perea
I am a behavioral health and crisis services leader with 18+ years of experience in…
Experience
Crisis Counselor Supervisor
Oct 2025 — Present
Crisis Counselor Supervisor | Crisis Text Line October 2025- PresentAs a Crisis Counselor Supervisor, leading and support teams of trained Crisis Counselors providing real-time text-based crisis intervention nationwide. Monitor live conversations to ensure safety, quality, and adherence to best practices, offering on-the-spot coaching and guidance during high-risk situations. Role bridges clinical expertise and leadership, overseeing safety assessments, active rescues, and ongoing counselor development through feedback, training, and quality reviews.Collaborating with cross-functional teams, and help shape crisis-response standards, improve protocols, and foster a supportive environment that empowers counselors to deliver compassionate, evidence-based care to every texter in need.
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