Cierra Crawley

Care Experience Manager & HR Business Partner, Workforce Operations @Aveanna Healthcare

Philadelphia, PA, US

Lead and directly manage a workforce of 60 field-based caregivers, providing performance management, coaching, employee relations support, and ongoing supervision. •Serve as embedded HR Business Partner for assigned team, overseeing the full employee lifecycle including recruiting support, onboarding, credentialing, LOA coordination, investigations, and separations. •Own end-to-end payroll processing for field staff, ensuring accurate and timely compensation while maintaining strict oversight of payroll expenses and budget alignment. •Design and manage complex scheduling operations across school accounts, optimizing workforce utilization, minimizing overtime, and ensuring full shift coverage. •Analyze staffing metrics, attendance trends, and productivity data to drive operational efficiency and improve financial performance. •Partner with school districts and clinical leadership as primary account liaison, resolving service issues and aligning staffing strategy with evolving care needs. •Ensure regulatory compliance by monitoring caregiver licensure, certifications, I-9 verification, Act 168 clearances, and labor law adherence. •Lead employee investigations, manage incident documentation, and maintain audit-ready personnel files. •Implement retention initiatives to re-engage inactive caregivers and improve workforce stability. •Provide after-hours on-call leadership, triaging urgent staffing matters and maintaining continuity of care. •Identify and implement process improvements across scheduling, payroll integration, and workforce management systems.

Rosemont College

Masters Degree

Rosemont College

Bachelor's Degree, English Language and Literature