Ciera Shackelford Wembley
Customer Success Team Lead @ Boundless Rider | Multiple Insurance Licenses
- Role
- Customer Success Team Lead at Boundless Rider
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Ciera Shackelford Wembley
At Boundless Rider, we focus on redefining customer experiences in the insurtech industry by combining deep knowledge of insurance practices with next-generation technology. As Customer Success Team Lead, I contribute to creating seamless operational workflows, enhancing risk management strategies, and ensuring exceptional service delivery. My work empowers our team to modernize policy delivery while maintaining compliance and building trust with clients. With over 4 years in customer success leadership and a foundation in sales processes and insurance consulting, I strive to bridge traditional insurance with innovative digital solutions. My mission is to support organizations in transforming how insurance services are built, delivered, and supported. By fostering collaboration and driving impactful strategies, I aim to help teams excel in a rapidly evolving market.
Experience
Customer Success Team Lead
Jan 2023 — Present · Austin, TX, US
Education
Concordia University-Wisconsin (Beloit)
Bachelor of Science (B.S.), CRIMINAL JUSTICE MANAGEMENT
2012 — 2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.