Ciera Elledge

Vice President of Growth @CommentSold

I lead customer growth strategy focused on helping retailers turn technology into measurable revenue. My role sits at the intersection of customer success, product adoption, partnerships, and go-to-market strategy. I work closely with our highest-value customers to identify growth opportunities, translate real retailer needs into product and marketing initiatives, and ensure our platform continues to drive meaningful business results.My team focuses on empowering retailers to scale through education, strategic guidance, and data-driven experimentation. We partner with customers to optimize live selling, e-commerce performance, customer retention, and multi-channel growth while also providing direct feedback to product and marketing teams to influence roadmap priorities.Key areas of focus include:• Customer growth strategy and revenue expansion• High-value customer partnerships and advisory• Product adoption and feature enablement• Strategic partnerships and ecosystem development• Customer education, events, and community initiatives• Translating customer insights into product and marketing strategy• Scaling programs that help retailers grow faster and operate smarterThe goal is simple: ensure our customers succeed, grow, and stay ahead of the rapidly evolving social commerce landscape.