Dominique

About Dominique

Cid Dominique is currently an IT Support Manager at FDM Group, covering the North American Region. As a corporate employee, he has gained 10+ years of extensive experience working within the IT Industry. He has worked closely with other managers and senior level management at various educational and corporate institutions including: The City University of New York, Y&R Group and Bloomberg L.P. He has demonstrated his strong oral, written and interpersonal skills throughout his role as a regional manager. As a result, he has developed a passion for working in a team environment while being an individual contributor. Cid’s long term goals include sharing acquired industry IT skills in a mentorship role as a senior manager.

Experience

1. IT Manager

   Nyshex

   Sep 2022 — Present · New York, NY, US

   Maintain and troubleshoot essential IT operations, including office and other hardware, software, cloud services, networking and security to ensure that NYSHEX is set up to work Troubleshooting and reverse engineering existing IT & Audio/Visual equipment installations. Figuring out when to reconfigure, repair, or replace. Own and manage new IT projects through the full lifecycle - from planning to execution, through to deployment and user training Partner with company leadership and key stakeholders across the organization to analyze business requirements and develop solutions for IT needs Manage existing IT contractors, as well as continually evaluating NYSHEX’s needs and identifying new vendors, platforms and hardware to best fit our needs Own the end-to-end purchasing and configuration of all US hardware (in partnership with IT Contractors or other service providers where appropriate) Develop and implement processes as needed (IT Ticketing, Hardware Management, Identity and Access Management, etc.) Train employees on both software and hardware as needed, particularly at new employee onboarding Provide top quality troubleshooting and support to our employees, both regarding office technology and desktop support Work closely with the Head of Compliance, DevOps, finance and other internal teams to ensure ongoing compliance with security and regulatory obligations (including SOC 2 and other security certifications), identifying ways to enhance business operations, automations, etc.

Education

• City University of New York-Brooklyn College

  Bachelor’s Degree, Computer Science

  2013 — 2016

• Kingsborough Community College

  A.S, Computer Science

  2009 — 2012