Cicely Smith

About Cicely Smith

Detail-oriented data professional with over 10 years of experience in data entry, data quality assurance, and reporting across federal, nonprofit, and corporate sectors. Extensive experience gathering requirements, translating requests into efficient workflows, and integrating data across applications to address internal and external customer concerns. Skilled in Excel, Smartsheet, Salesforce, Access, and other data management tools, with a strong track record of improving data workflows, maintaining data integrity, and adapting to evolving business needs. While my background includes advanced data analysis work, I’m drawn to roles that allow me to focus on precision, consistency, and supporting team operations through high-quality data entry.

Experience

1. Csr - Order Entry Specialist

   Simtech Process Systems

   Dec 2025 — Present · Levittown, PA, US

   Served as a point of contact for customers via phone, email.Entered new customer orders and updated, validated, and released existing orders in CloudSuite Distribution.Assisted with ERP database upkeep, including entry of part and kit details.Verified order accuracy and communicated estimated delivery dates.Provided timely and accurate responses to inquiries regarding product availability, lead times, order status, shipping details, and issue resolution using Adobe Acrobat Secured PDFs.Collaborated with warehouse personnel to ensure smooth processing and timely shipment of orders.

Education

• Kean University

  BS

  1992 — 1998

Skills

• Sql
• Data Modeling
• Requirements Analysis
• Analysis
• Software Documentation
• Business Analysis
• Database Administration
• Outlook
• Microsoft Office
• Troubleshooting
• Process Improvement
• Windows
• Quality Assurance
• Microsoft Access
• Customer Service
• Data Analysis
• Excel
• Project Management
• Sap
• Databases
• Access
• Microsoft Excel