Cicely Mezzapelle
Senior Director, Customer Excellence - Ai Center of Excellence, Global Lead @ServiceNow
New York, NY, US
EMAILS
c••••••••@servicenow.com
MOBILE NUMBERS
+17•••••••76
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WORK HISTORY
Jan 2025 — Present
Senior Director, Customer Excellence - Ai Center of Excellence, Global Lead @ServiceNow
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New York, NY, US
Lead the Customer Excellence Group Global AI CoE with a team of GenAI, Agentic AI experts focused on delivering exceptional outcomes for our customers.
EDUCATION
2001 — 2003
Rensselaer Polytechnic Institute
M.S., Engineering Science
N/A
Rensselaer Polytechnic Institute
Master of Science - MS, Microelectronics Engineering
1996 — 2001
Michigan Technological University
B.S., Materials Science and Engineering
2007 — 2009
The Wharton School
M.B.A., Business Administration
ABOUT CICELY MEZZAPELLE
AI Center of Excellence Leader, Customer Excellence @ ServiceNow
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