Ciaran Voros
Quality Engineer, Systems Support Specialist
- Role
- System Support Specialist at Eatlas
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ciaran Voros
Systems Support Specialist and Quality Engineer for eATLAS Full-Stack…
Experience
System Support Specialist
May 2023 — Present · Chicago, IL, US
Fluent with MixPanel, Postman, & Firebase.Comfortable user of Jira & Slack for intra-team communications, Google Console & Apple Developer for data extracts / report generation, and TestFlight & App Distributor for Dev and QA testing of pre-production mobile app versions.Competent with Excel & Word.As a Systems Support Specialist, I have primary responsibility for testing, troubleshooting, and documenting the company\'s operational mobile app, web-based portal, Firebase environment, and website systems while serving as the liaison between the outsourced technology team and the business stakeholders Developed, continuously updated, and published User Guides for the App & Portal, and a comprehensive document mapping all Firebase database elements and transactional outcomes.Built and submitted content for website updates on all app & Portal modifications.Developed and published reports capturing extremely granular app-user activity.Updated and published operational reports on all interactions with eATLAS systems.Participated in weekly status meetings with technology team, drafted and submitted app & portal modification requests, and tested resulting releases across the dev, QA, and production environments.Researched various software tools assessed cost effectiveness, and provided adoption recommendation.Performed research and updated documentation on all eATLAS competitors.
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