Ciaran McAneny
Senior Director Customer Service, Wholesale Emea @Tapestry
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WORK HISTORY
Senior Director Customer Service, Wholesale Emea @Tapestry
London, GB
Wholesale Service: Leader of team responsbile for OTC and post sales support for Wholesale Partners across the region.Global SAP Transformation: Appointed GPO for SAP S/4HANA and SAP RISE implementation within the OTC team, driving process standardization and global scalability.Marketplace Service: Responsible for order flow integrity from site to shipment. Budget, planning and management of 3PL Customer Care teamAI Innovation Pilot: Member of the pilot group for Microsoft Copilot implementation, identifying use cases to automate manual workflows and improve team productivity.Supply Chain Alignment: Provide critical OTC data for Wholesale Shipment forecasting to ensure accurate planning against quarterly shipping targets.Transformation Leadership: Unified three global brands under a single EMEA leadership structure to drive a high-performing, collaborative culture.Culture: Co Lead of Working Parents and Caregivers Employee Business Resource Group.
EDUCATION
Queen's University Belfast
na, Modern History
SKILLS
ABOUT CIARAN MCANENY
A strategic Operations Leader and Global Process Owner (GPO) with over 20 years of experience driving transformation and operational excellence within the fashion and luxury sectors. Expert in harmonizing customer service excellence with back-end supply chain efficiency. Experience of multiple SAP implementations. Proven track record in managing complex 3PL partnerships, multi-brand integrations, and large-scale organizational change. A forward-thinking advocate for Digital & AI integrations, automating manual workflows, eliminating operational drag and providing transparent service to internal and external partners.
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