Ciara Monteclaro-Laja
Sr Client Services Professional @AgileOne
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WORK HISTORY
Sr Client Services Professional @AgileOne
San Francisco, CA, US
Overseeing and managing the requisition-to-fill lifecycle for Contingent Workforce needs within the IT and Technical Engineering job categories of the program for one of the largest combined natural gas and electric companies in the United States.Operations:• Liaising between hiring managers and supplier partners on requirement issues while maintaining the integrity of program\'s SLAs.• Meeting with hiring managers to gauge satisfaction and develop strong cross functional relationships• Ensuring full utilization of Vendor Management Systems (VMS) while maintaining positive relationships and maintaining integrity and data accuracy in VMS.• Partnering with internal leadership on different program-related initiatives and delivery on set deadlines. • Performing data analysis and auditing for various program requirements.• Auditing completed contingent workers on boarding checks for compliance• Facilitating regular vendor and spotlight calls• Performing Market Rate AnalysesTalent Acquisition:• Overseeing requisition activities such as job postings, intake sessions, interview coordination, meeting facilitations (i.e, spotlight calls), full VMS utilization, through to assignment-related activities.• Managing shortlisting activities through thorough profile reviews and consultations with hiring partners.• Conducting client outreach/ business development effortsStakeholder Management:• Establish expectations: ensuring stakeholders understand the program\'s rules of engagement, VMS usage, capabilities, and services.• Foster collaboration: building strong relationships and aligning priorities with clients and supplier partners. Coaching and counseling hiring teams as required.• Mitigate conflict: addressing program concerns and potential issues before they arise• Customer service: providing exceptional customer service to internal partners as well as client stakeholders through a consultative approach.
EDUCATION
San Sebastian College - Recoletos de Cavite
High School Diploma
De La Salle-College of Saint Benilde
BSBA Major in Human Resource Management, Management
ABOUT CIARA MONTECLARO-LAJA
Results-driven professional with a Bachelor’s degree in Business Administration, specializing in Human Resource Management, and progressive experience in managing contingent workforce operations. Proven expertise in recruitment across diverse global markets, including the USA, ANZ, India, Finland, Singapore, and the Philippines. Adept at sourcing and placing talent for a wide range of roles—ranging from executives to IT, digital marketing, and engineering positions. Successfully led full-cycle recruitment initiatives and high-volume hiring projects, consistently achieving short turnaround times and delivering exceptional quality results. Recognized for fostering strong client relationships and earning commendations for outstanding service delivery. Known for strong detail orientation, exceptional customer service, and a strong sense of urgency, ensuring that client needs are met promptly and accurately
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