Ciana Abdollahian
Customer marketer navigating a LinkedIn identity crisis | Unsolicited job search advice, AI experiments, and all things customer marketing
- Role
- Head of Customer Marketing at Klaviyo
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Ciana Abdollahian
I\'m a senior customer marketing leader with 15+ years of experience turning advocacy, adoption, and community into strategic growth levers at leading B2B SaaS companies.At Snyk, I led a global team of 7 to build programs that accelerated time-to-value, deepened engagement, and scaled advocacy—supporting every stage of the customer journey. Our efforts contributed to faster onboarding, stronger retention, and higher expansion across key segments.I’ve built and scaled high impact programs: executive advisory boards, global advocacy initiatives, customer storytelling engines, and communities. My work is grounded in structure, storytelling, and data—with proven results in revenue influence and brand trust.I\'m passionate about helping teams turn customer love into pipeline, retention, and strategic influence.
Experience
Head of Customer Marketing
Sep 2025 — Present · Boston, MA, US
Education
University of Massachusetts Lowell
BSBA, Marketing & Finance
2006 — 2009
Skills
- Lead Generation
- Vendor Management
- Sales Support
- Management
- Salesforce.com
- Saas
- Boulder Logic
- Marketing Communications
- Customer Reference
- Content Development
- Sales Process
- Customer Satisfaction
- Customer Relationship Management (Crm)
- Strategy
- Sales Operations
- Enterprise Software
- Customer Service
- Customer Engagement
- Customer Advocacy
- Sales
- Crm
- Marketing
- Software as a Service (Saas)
- B2b
- Customer Relations
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