Chyla Malai

Experience

1. Director

   Eco Building Systems Corp

   Jan 2015 — Present

   Maximize production efficiency by proactively identifying and resolving operational bottlenecks and process issues.~Lead continuous improvement efforts to streamline workflows, reduce downtime, and enhance overall output.~Recruit, onboard, and develop associates who align with the company’s mission, vision, and core values.~Conduct sales outreach through calls and emails, respond to customer inquiries, and provide excellent customer service from initial contact through post-sale support.~Coordinate logistics and schedule shipments to ensure on-time delivery, cost efficiency, and customer satisfaction.~Prepare shipments by verifying all orders are properly staged, secured, and labeled, ensuring the Bill of Lading (BOL) matches the staged materials.~Serve as the main point of contact between operations, sales, and customers to ensure smooth execution of orders and a high level of service.~Collaborate cross-functionally with leadership, logistics, and production teams to ensure alignment on goals and delivery timelines.~Maintain a strong focus on quality, safety, and operational excellence while adapting to changing priorities and customer needs.

Education

• Glendale Community College

  Automobile/Automotive Mechanics Technology/Technician