Chuong Ly

About Chuong Ly

Experienced Engineering manager with a demonstrated history of working in the oil & energy industry. Skilled in Proposal Generation, Mechanical Engineering, Telecommunications, Manufacturing, and Salesforce.com. Strong operations professional with a Master of Business Administration (MBA) focused in Strategic MBA from University of Houston.

Experience

1. Sr Services Staff Manager - Customer Order and Fulfillment

   Baker Hughes

   Apr 2025 — Present · Houston, TX, US

   Leading and Inspiring a Team that is responsible for the end-to-end inquiry to order processes for Baker Hughes America’s AMC After Market Center (AMC) located in Deer Park, Texas.· Coordinating and improving the Parts quoting process to increase response time and quote to order conversions.· Foster strong customer relationships by serving as a key point of contact for escalated support, ensuring customers have a reliable leadership resource to address issues promptly and effectively.· Lead initiatives and implement processes that drive continuous improvement in the customer experience, ensuring a seamless and impactful interaction, which brings value, at every touchpoint.· Ensure timely delivery of parts by leading the team to proactively identify and remove roadblocks, while effectively planning and scheduling the release of parts orders to meet deadlines.· Facilitating order management - process order intake, input into internal systems. Connect to customer portals and systems. Support forecasting, billing, disputes and collection activities.· Working with operations to understand and communicate commits and status to customers while being key contact for customer inquiries, issue resolution process (escalations).· Presenting projects plans, technical roadmaps, risks, and recommendations to senior business leaders within technical space and occasionally to senior leaders in partner technical teams.

Education

• University of Houston

  Master of Business Administration (MBA), Strategic MBA

  2011 — 2013

• University of Alabama at Birmingham

  Bachelor's degree, Mechanical Engineering

• University of South Alabama

  Pre-Medicine/Pre-Medical Studies

  1988 — 1990

• University of Alabama at Birmingham

  BSME, Mechanical Engineering

  1990 — 1994

Skills

• Lean Manufacturing
• Heat Exchangers
• Engineering Management
• Process Engineering
• Mechanical Engineering
• Asme
• Tanks
• Procurement
• Integration
• Applications Engineering
• Project Management
• Project Engineering
• Proposal Generation
• Microsoft Office
• Valves
• Salesforce.com
• Manufacturing
• Telecommunications
• Product Development
• Customer Engagement
• Energy
• Engineering
• Steam
• Product Design
• Six Sigma