Chunky Bhatla

About Chunky Bhatla

Decisive, Result oriented and focused Engineer having an experience of 8 years in…

Experience

1. Technical Services Lead

   Hewlett Packard Enterprise

   Jan 2013 — Present · Banglore, IN

   Reviews solution options for temporary solution of major problems- Approves analysis results and corrective actions based upon best available resolution- Performing and approving the results of root cause analysis (RCA). This includes the documented root cause and the documented fixes- Reviewing all \"on-hold\" problems and known errors- Manage the HP Relationship for a defined set of Large Enterprises- Integrate HP in front of the customer providing one face & one HP strategy for the client- Responsible for overall client satisfaction by managing key relationships and ensuring the clients derive value from the HP solutions and understand the client\'s organization & culture- Develop and execute a relationship plan to address client requirements and leverage subject matter experts, executives and thought-leaders as needed to provide value to the client. Build relationships with senior client executives- Development of the overall account plan and primary responsibility for identifying & prioritizing opportunities and developing client-valued solutions- Provide on-call supports for Critical/Escalated Incidents using ITIL v3 methodology- Act as the focal point for resolving high priority Incidents and escalations affecting multi-million Dollar client- Liaise with senior client management to ensure correct priority is assigned to each incident by understanding the system critical and business impact- Populate, review and distribute Major Incident Reports- Set up and manage technical/management conference calls for high priority incidents- Work in close liaison with change management to ensure relevant change controls are raised following corrective actions on major incidents- Ensure all changes are assessed, approved, implemented and reviewed in a controlled manner. Participation in Weekly Infernal WAR room meetings.

Education

• St. Joseph Senior Sec School

  Senior Secondary

  1991 — 2005

• St.Joseph Senior Secondary School

  Senior Secondary

  1991 — 2005

Skills

• Product Marketing
• Project Management
• Sla
• Itil Certified
• Quality Management
• Infrastructure
• Vendor Management
• Problem Management
• Pmp
• Microsoft Office
• IT Infrastructure Management
• Product Management
• Product Design
• Six Sigma
• Business Analysis
• Network Infrastructure Architecture
• Service-Level Agreements (Sla)
• Itil
• Networking
• Information Technology
• Consulting
• Strategic Planning
• Risk Management
• Team Management
• Product Development
• Analysis
• IT Service Management
• Management
• Incident Management